2023年5月4日

NAB加速反欺诈和诈骗保护由凯特·韦伯5月4日,2023年12:24PM使得62年变化在能力提升。NAB提速努力保护消费者免受欺诈和诈骗卷通过加速上升的能力提升金融犯罪的功能。“我们有大约62改变了整个银行从现在可能将帮助我们的客户…因为这是我们的首要关注,”罗斯首席执行官麦克尤恩告诉iTnews。世行2023年结果周四,NAB走过其进展到目前为止包括安装Biocatch等生物技术,使用机器学习,24/7客户账户监控和教育资源。对于后者,关注教育的努力通过它看到通过诈骗活动和与电信公司合作,限制的骗子冒充NAB电话号码和消息。通过干预,NAB表示,有预防和恢复超过1.55亿美元的诈骗损失为客户在过去的18个月。NAB花了4300万美元在其金融犯罪能力提升和打击欺诈和诈骗在一半。它花了额外的9200万美元技术和相关的投资。麦克尤恩对投资者说,金融犯罪,诈骗和欺诈行为是“对每个人来说都重要关心的”和“令人难以置信的压力对客户的影响和我们的同事不得不支持他们”。“这些日益复杂的罪犯不会停止试图偷我们的客户或银行,”他说。 “This is an important ongoing area of focus as we work with others across government, corporates and their communities to educate customers and implement tools that we can help keep our customers safe." Refreshed strategy McEwan added the bank is moving forward with a clear long-term strategic goal which is centred on delivering better outcomes for its staff and customers. “Three years ago, we announced our 'refresh' group strategy. This is a long-term strategy. This is core to the actions we take every day across our business, as we consistently focus on delivering better outcomes for our customers and our colleagues regardless of the environment," he said. “We will do this by being relationship-led and easy to do business with, while adopting a safe and long-term sustainable approach to managing our businesses.” As the bank seeks to find and retain talent, McEwan noted it was "pleasing” to see “the actions we've taken in recent years to improve decision-making and accountabilities are being recognised in our colleague surveys”. McEwan also reported its business and private banking franchise that’s based on a relationship-led business model “is increasingly being complemented by digital data and analytics capabilities”. Its digital-first bank, UBank, which absorbed 86 400 to prop up its own digital capabilities, was identified as having "growth opportunities as part of our strategic refresh”, alongside growth prospects in unsecured lending. NAB noted UBank enjoyed continued strong new customer acquisition in its target segment of under 35-year-olds. It’s also progressed on 86 400 integration, with 75 percent of original customers now upgraded to the new platform. Over the half, the bank's innovation and investment division, NAB Ventures, made three new investments and three further investments into portfolio companies. Its investments include payment fintech Banked ; settlement platform Carbonplace, which NAB already uses for its stablecoin ; and environmentally-focused platform Greener. The bank also said its investments towards simplifying, automating and digitising business and increasing its use of data and analytics are delivering better outcomes by allowing bankers to spend more time with customers and better self-service. In FY23, NAB expects to deliver productivity benefits of approximately $400 million, which it noted will provide an important offset against short-term inflationary cost pressures. The bank recorded a statutory net profit of $3.967 billion and cash earnings of $4.070 billion.