法国邮政企业

2023年3月9日

09.03.2023法国邮政企业投资于智能论坛来帮助建立一个客户服务的领导者法国邮政企业,由XAnge运营,在智能论坛报》投资100万欧元,法国启动开发工具来推动客户自主权在每一个接触点在一个品牌的客户体验。让我们看看为什么这个公司已经成为全球领袖的一切条件在客户关怀!智能论坛成立于2011年,杰里米·Gallemard克里斯托弗·Montemont和萨米Lastmann,期间遇到了他们的研究。多年来,他们已经开发了一个广泛的知识,公司需要在客户服务方面,相信超过150大品牌从每个部门集成定制客户自助服务解决方案。工具开发的智能论坛是基于人工智能技术的最新进展,机器学习和自然语言处理连接在线聊天,聊天机器人,动态的常见问题和内部知识库。目标:帮助他们的客户提供更好、更迷人、更令人满意的客户体验。聪明的论坛已经证明其有效性在《世界报》改善客户体验,SNCF, Engie乐华梅兰和LVMHGuerlain许多其他公司。事实上,聪明的论坛的客户部署解决方案几个用例,包括:使客户自主权在每一个接触点在一个品牌的客户体验;促进有机搜索引擎优化,帮助客户回答他们的问题直接通过搜索结果页面;改善的可能性转化为客户沿着路径; Increasing the happiness, satisfaction, and loyalty of long-term customers; Reducing customer support contact volume by automating up to 70% of tier-1 inquires; and Equipping customer support agents with the most up-to-date knowledge base information at all times. Going global So far, the business has been fully bootstrapped (and profitable! ), but it’s now time to aim higher. That’s why Smart Tribune is raising a total of 8 million euros in a Series A led by InvestCapital. Thanks to this first fundraising, the team wants to accelerate its growth and create a global leader in self-service customer care. The company already has an office in London and can count on both La Poste and XAnge’s expertise in its internationalization process. For instance, Pierre Grauby, Directeur de la Relation Client at La Poste Branche Grand Public et Numérique, an expert of customer care as his titles suggests, will join the board to support the team in this new phase of development, drawing on his previous international experience at Orange, also drawing on his previous international experience at Orange. By the way, La Poste is already a power-user of the solution, in France and abroad, through DPDgroup (GeoPost) and Maileva (Docaposte). This investment will drive more synergies and value creation with La Poste’s subsidiaries, while Smart Tribune will benefit from XAnge’s valuable know-how in helping startups scale their businesses in foreign European and North-American markets. What an exciting journey! Looking for more content ?