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2023年6月29日,

保险人已澄清,导致一些客户“没有得到他们应该做“分享周三的金融市场行为监管局(FCA)发布了一份通知指示英国保险业巨头直接保险集团进行审查的总损失车辆写为“识别任何保险客户收到不公平的定居点和为他们提供适当的赔偿”。在其网站上的一份通知中针对客户的车辆是在9月1日之间的五年,2017年8月17日,2022年,直接承认,一些汽车和货车的保险客户“没有得到他们应该做的”。提供者表示,它正在努力确定每个人都受到影响。注意澄清:“客户不需要联系我们,直接或通过第三方。我们将直接影响客户联系。”直接反应在新闻发布会上回应评论,直接承认过去的报道商业评论》(harvard business review)的电动机全损索赔小组任务的时间复习。“估计潜在的支付集团将评审的结果提供了在该集团的2022财政年度结束赔偿储备,”保险公司说。“集团不希望审查材料2023年金融的影响。“通知FCA是最新的一系列挫折打击的富时250指数保险公司在1月宣布其2022财政年度末期股息被取消了。市场对新闻的反应导致其股价迅速下降,与首席执行官分钱詹姆斯后来辞职1月27日从她的角色。 In May, acting chief executive Jon Greenwood highlighted that while the 2023 earnings outlook continues to be challenging , the group is continuing to take the actions required to drive business performance and stated that its continued ambition over time is to generate a net insurance margin of above 10%. FCA’s warning to insurers The FCA’s notice to Direct Line follows a warning it delivered to the insurance market in December 2022 against undervaluing cars or other insured assets when settling insurance claims – particularly during the cost-of-living crisis. At the time, the FCA identified that it had seen evidence of consumers being offered a price lower than their vehicle’s fair market value after it was written off due to an accident. In some cases, the watchdog said, claims staff were only increasing that offer to the fair market price when a consumer complained. Commenting on the issue, the FCA’s Sheldon Mills, said: “When making an insurance claim, people shouldn’t need to question whether they are being offered the right amount for their written-off car or other goods that they need to replace. “Insurance firms should offer settlements at the fair market value. This is especially important now as people struggling with the cost-of-living will be hit in the pocket at precisely the time they can ill afford it. We are watching the behaviour of firms closely and will act quickly to stop firms and prevent harm to consumers where we see it.” Related Stories