2023年7月25日

文章的作者:文章内容新功能将允许品牌相关的跟踪更新发送给客户,提供一个更透明的回归经验广告2本内容仅留给用户订阅阅读最新消息在你的城市和整个加拿大。独家文章由凯文•卡迈克尔维多利亚井,杰克埃德米斯顿,加布里埃尔·弗里德曼和其他人。日常内容从英国《金融时报》,世界领先的全球商业出版物。无限上网读金融邮报》的文章,National Post和15新闻网站在加拿大有一个帐户。国家发布电子报,打印版的电子副本在任何设备,分享和评论。日常游戏,包括《纽约时报》上的字谜游戏。订阅订阅现在解锁更多的文章阅读最新消息在你的城市和整个加拿大。独家文章由凯文•卡迈克尔维多利亚井,杰克埃德米斯顿,加布里埃尔·弗里德曼和其他人。日常内容从英国《金融时报》,世界领先的全球商业出版物。无限上网读金融邮报》的文章,National Post和15新闻网站在加拿大有一个帐户。 National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles, including the New York Times Crossword. REGISTER TO UNLOCK MORE ARTICLES Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account. Share your thoughts and join the conversation in the comments. Enjoy additional articles per month. Get email updates from your favourite authors. or Article content Try refreshing your browser, or Loop Launches Track by Loop for Returns and Exchange Tracking Back to video COLUMBUS, Ohio — Loop , the leading return management platform, announced today the launch of Track by Loop, a new feature for returns and exchange tracking. The new feature will allow Loop merchants to send customers timely, relevant tracking updates for all returns and exchanges within one platform. Article content Track by Loop will enable brands to deliver a better post-purchase experience for its shoppers. Through transparent tracking updates, brands can build trust and strengthen customer relationships while also reducing return-related customer service inquiries. Our surveys show that two-thirds (69%) of shoppers expect retailers to have an easy-to-follow returns policy, and this visibility is crucial not only while the item is being returned, but as the return makes its way back to the business and authenticates a customer’s refund. “Being able to provide return and exchange tracking information has been a game-changer,” said Katy Eriks, Director of Customer Experience at SuitShop. “It’s helped reduce return-related tickets in our help desk and make for happier customers. And being able to manage Track by Loop in the same place as product returns has made it easy to streamline how and where our teams work.” Through seamless integrations with Klaviyo and Gorgias, Track by Loop is able to meet brands where they are and bring its functionality to existing workflows. Think: getting proactive notifications on terminal shipping errors directly in the Gorgias Help Desk and maintaining Loop tracking emails in the Klaviyo platform to keep all email communications in the same place. “Loop is the one-stop-shop for all post-purchase needs,” said Tasha Reasor, SVP of Marketing at Loop. “Track by Loop is the latest innovation designed to help brands take ownership of the post-purchase experience at every touchpoint, driving business outcomes and achieving better customer interactions.” Track by Loop is included in Loop’s Advanced package. To learn more, visit www.loopreturns.com/tracking/ . About Loop Loop is the post-purchase platform that enables Shopify’s merchants to transform returns into exchanges. Loop helps over 2,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs. Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $900 million in revenue over the past five years. Learn more at www.loopreturns.com . View source version on businesswire.com: https://www.businesswire.com/news/home/20230725988171/en/ Contacts