2022年9月22日

圣地亚哥，2022年9月22日(GLOBE NEWSWIRE) - Cloudbeds，为全球住宿企业提供更多预订和更快乐的客人的酒店管理平台，今天宣布发布了Cloudbeds的Whistle for Cloudbeds，这是一个由Cloudbeds提供的增强的客户参与解决方案。Whistle for Cloudbeds为住宿企业提供了提高收入、提高客人满意度、简化内部运营以及在客人从发现酒店到入住后的整个旅程中提供更有意义的联系和定制化互动的工具。注册后，您将收到《金融邮报》每日的头条新闻。《金融邮报》是Postmedia Network Inc.的一个部门。通过点击注册按钮，您同意从Postmedia Network Inc.接收上述通讯。您可以随时通过点击我们电子邮件底部的退订链接来退订。邮编:安大略省多伦多市布罗尔街东365号，邮编:M4W 3L4 | 416-383-2300感谢您的报名!欢迎邮件正在路上。如果你没有看到，请检查你的垃圾文件夹。下一期的《金融邮报热门故事》将很快在您的收件箱中。我们给你报名时遇到了点问题。 Please try again Article content “Guest expectations are changing fast at a critical time for the hospitality industry,” said Richard Castle, co-founder and COO of Cloudbeds. “Lodging businesses are under pressure to meet and exceed guest expectations at a time when a lot of them are still short-staffed. Whistle for Cloudbeds helps lodging businesses meet the changing expectations of their increasingly tech-savvy guests by enabling the same kind of instant, convenient experience that they get from other tech-enabled businesses. It delivers five-star guest engagement services that build a better, stronger connection with guests through more contact, authentic and customized interactions and more efficient service.” Advertisement 3 Article content Whistle for Cloudbeds is integrated within the Cloudbeds Hospitality Platform for a streamlined experience. Its seamless union enables greater interoperability with a unified inbox, live chat tools with website and booking engine integrations, digital registration cards, guest notes, and more. Chris Hilt, general manager of Orchard Canyon on Oak Creek, a collection of cabins located in Sedona, Ariz., said, “Whistle integrates right into Cloudbeds seamlessly. Our staff saves an estimated seven hours per week by automating our pre-arrival communication. Plus, we are able to respond to in-stay requests more quickly, ensuring our guests are happy.” From discovery to post-stay and front desk to back office, Whistle for Cloudbeds elevates a property’s operations at every level, i.e. enhancing guest communication, increasing guest satisfaction, driving revenue, streamlining operations, and more. Advertisement 4 Article content Enhance Guest Communication Too many platforms and logins can lead to slow response times and missed opportunities for lodging businesses. Whistle for Cloudbeds makes it easier to manage guest communication from multiple sources with a unified inbox, automated messages and translation options. Lodging businesses can operate and respond more efficiently, while guests enjoy fast conversational responses at every stage of their journey. Increase Guest Satisfaction Guest engagement is integrated into the workflow of the business, so staff can quickly respond to guest needs or requests throughout the duration of their stay. Additionally, staff can promote satisfaction surveys to track guest feedback and request reviews through an integration with Tripadvisor to increase review scores. Advertisement 5 Article content Drive Revenue Research shows engaged guests spend 46% more per year than actively disengaged guests. Lodging businesses can generate revenue opportunities with upsells, add-ons and special promotions offered at different touch points during the guest journey and keep guests engaged. Streamline Operations Integration with Cloudbeds PMS enables properties to streamline the check-in process with digital registration cards and guestbooks. Additionally, it gives staff the tools to communicate and coordinate internally more effectively and work through guest requests with integrated ticketing, analytics and insights. Whistle for Cloudbeds marks the first release of guest engagement solutions from Cloudbeds following the acquisition of Whistle in June 2022. This launch is a step toward the company’s bigger vision for a fully frictionless guest experience with more solutions set to roll out in 2023. Advertisement 6