2021年6月30日

SEON和VCC生活伴侣omnichannel欺诈预防解决方案SEON和VCC生活伴侣omnichannel欺诈预防解决方案6月30日,2021下午12:33发布:Anasia D 'mello索托斯的VCC SEON生活,欺诈战士,现在与VCC住,云中心专家联系。通过这笔交易,他们将共同努力帮助结束欺诈联系中心的银行、金融服务和保险(BFSI)部门。这笔交易将意味着VCC住客户将受益于SEON的安全和欺诈检测所有渠道,包括电话、电子邮件或聊天,最小化分析欺骗性申请所花费的时间。这也将意味着提高准确性和最大化效率,当识别欺诈活动,提高客户的识别。BFSI公司通常采用外包或内部联络中心,雇佣团队执行客户验证的代理,销售,客户支持和债务收集通过电话和数字频道。代理商必须认证客户,但是骗子利用人性的中心冒充客户联系和收购账户。加强数据浓缩,SEON情报工具扫描开源数据库和收集额外信息用户基于因素,如电子邮件地址,电话号码或IP地址。进一步允许用户验证,如果一个电子邮件地址是有效的,并且可以即时获取一个完整的用户配置文件的背景信息。这也可以用来标记骗子,证实怀疑或删除的疑虑。索托斯,创始人兼首席执行官VCC生活,评论,”一个常见问题联系中心账户收购,与骗子利用这一事实,许多公司使用人类为他们的客户服务而不是自动化的解决方案。 That is why we teamed up with SEON, which offers the very best in fraud protection, to provide us with the tools we needed to better protect our customers.” Tamas Kadar Speaking on the announcement, Tamas Kadar, CEO and co-founder at SEON, says, “Almost half of global businesses have experienced a surge in account take overs, so now more than ever it’s critical that we start working together to combat this. Partnering with VCC Live takes us to the heart of the problem, enabling us to equip those contact centre employees on the front line with an advanced suite of tools in order to identify bad actors and take the action needed.” He adds, “Not only does this partnership represent a great meeting of minds, with an enthusiasm for increasing security across the BFSI sector, but complementary solutions too.” Comment on this article below or via Twitter: @VanillaPlus OR @jcvplus