2023年1月11日

语音人工智能领域的全球领导者SoundHound AI宣布加入Toast Partner生态系统。此次整合将为使用Toast销售点系统(POS)的餐厅引入SoundHound作为语音技术提供商。它将允许餐厅通过电话接受语音订单，并将订单直接传输到Toast的平台。“作为一家在乔治亚州经营了30多年的当地餐厅，US Cafe最近转向了创新技术解决方案，以改善我们的流程，解决我们遇到的任何挑战。”这种集成还有助于餐厅接受更多订单，并自动回答有关营业时间和位置方向的简单问题。员工可以专注于为在餐厅用餐或叫外卖的客人提供的服务。SoundHound for Restaurants语音助手可以被任何一家餐厅部署，通过电话、菜单亭或汽车餐厅无缝点餐。其先进的技术可以学习每个企业的菜单，并可以回答问题，接受修改，甚至追加销售，帮助餐厅快速有效地处理更多的订单。SoundHound的先进系统使用了专利语音AI，可以理解自然的人类语言。通过这种方式，客户不必修改他们的语言来与软件交互，他们可以像对另一个人一样说话。Toast是一个基于云计算的一体化数字技术平台，专为整个餐厅社区打造。 It works with integration partners in its Toast Partner Ecosystem, a curated portfolio of more than 180 partners who deliver specialized technology and services to help restaurant operators streamline sales, engage guests, and keep employees happy. “We’re delighted to introduce SoundHound For Restaurant’s voice technology to our Toast Partner Ecosystem. With more restaurants finding a need to automate interactions like ordering and sales, we’re happy to be working with SoundHound to help optimize these functions and more,” says Keith Corbin , Senior Director, Business Development from Toast. “By bringing SoundHound to the Toast Platform, we’re helping restaurants keep up with changing guest expectations and deliver a more personalized experience to guests.” SoundHound offers its voice AI technology to a range of world-class brands, including Hyundai, Pandora, Snap, VIZIO, LG and Mercedes-Benz. Through SoundHound, each of these companies can offer voice technology that is built from the ground up and optimized for human speech. This means they can easily tackle complex use cases that go beyond basic search functionalities – like restaurant food ordering – providing a dynamic and robust solution where other voice technology companies have struggled. Toast customer US Cafe recently looked to SoundHound for Restaurants to help strategically manage in-bound calls and optimize order-taking. This has helped give their staff more time to give an even higher level of service to dine-in customers at their Georgia restaurant. “As a local restaurant operating out of Georgia for over 30 years, US Cafe has recently turned towards innovative technology solutions to improve our processes and solve any challenges that come our way,” said Milan V. Patel, Director of Operations at US Cafe. “We’re incredibly excited to be partnered with SoundHound for Restaurants as their voice AI ordering solution helps our team members provide greater attention to our in-restaurant patrons rather than answering inbound calls.” With SoundHound technology, customers can speak fluently without worrying about turn-taking or wake words. They can also verbally modify and edit their order with ease, just as they would in any other ordering scenario. “Restaurant customers want to place food orders quickly and with minimum hassle. Our fast, accurate voice technology allows them to do that by speaking as naturally as they would to a person,” says James Hom, Chief Product Officer at SoundHound. “More restaurants are now seeing a fantastic return on investment from voice AI and a better customer experience. By integrating with Toast, we can’t wait to bring our simple-to-deploy solution to more restaurants.”