Starshipit

2023年3月14日,

(来源:Starshipit) +发生的这一切,在过去的几年里,很难了解未来的零售。情绪不同,一些研究指出大量的零售增长在澳大利亚2025年(490亿美元),而其他人注意经常意味着通货膨胀的压力。指南针的针旋转,但一个事实是:动荡时期需要专注和智慧。作为一个零售商,你知道这是多么重要的专注于你的底线——特别是在航运。一些重点在你的业务上都能发挥奇效。你可以减少不必要的成本,节省时间和提高转化率,同时创造快乐的客户。别担心,一些指导来了。Starshipit的最新报告,发展预期,概述了零售商需要优先考虑今年及以后为了保持竞争力,发展他们的企业和客户提供伟大的运输经验。这是一个预演的一些顶级趋势(和关键行动点数)发现:选择和交付速度问题客户客户预计交付方法的选择和时间——认为当天,表达,回升商店等。在一项调查中,50%的买家说他们会放弃一个在线购物车不满意时交付可用的选择。你能做什么:考虑你的信使混合:你有正确的快递合作伙伴使交付选项您的客户想要什么? International shipping could be your key to growth Offering international deliveries can open entirely new markets, which in turn can bring significant growth for your business. Sounds daunting, but it doesn’t need to be. With the right tech and strategy, retailers can essentially eliminate the complicated, manual parts of overseas shipping. What you can do: Use the right tools: Automated shipping solutions can handle things like customs documentation and HS codes, making the process of sending orders overseas as easy as sending packages down the road. Leverage your shipping data Basing your shipping decisions on data can yield impressive results. By understanding how your business and your couriers are performing, you can make changes and improve your delivery experience. In turn, you’ll also be able to reduce waste and save time. The best part? You’ve probably already got this data on hand. What you can do: Pay attention to your data: Make educated decisions based on what your data is saying. For example, a spike in delays may require a change in couriers or updating the transit times you’re sharing with customers. Sustainability needs to be a part of your strategy Sustainability will continue to be a priority for retailers in 2023, with customer expectations being a big driver for change. One survey found that three in four Australians consider at least some element of sustainability when they buy online. There are obvious moves like sustainable packaging but making your operations more efficient – and in turn, lowering your carbon footprint – can be just as powerful. What you can do: Integrate sustainability with your brand: Communicate with customers about the efforts you’re making to be ethical and eco-conscious. Walk the walk with sustainable packaging and environmentally friendly practices. Embrace e-commerce returns One study found that returns have risen recently to nearly 17 per cent of all orders! In other words, no matter how good your products, branding or shipping services are, some customers will return their orders every now and again. Thankfully, that’s not always bad news. There’s a lot you can do to streamline the process for your customers and transform returns into an opportunity. What you can do: Provide multiple refund options: Ideally, customers will want to exchange for another item, but you still need to offer prompt refund services for situations where this isn’t possible. Discover all 10 trends and the rest of our top takeaways for retailers by downloading your free copy of Evolving Expectations here . About the author: David Renwick is the content lead at Starshipit, Australasia’s number one shipping and fulfilment platform. Starshipit features seamless integrations with all major e-commerce platforms and couriers, empowering retailers to hit the ground running. With five-star unlimited support and free onboarding, Starshipit is your partner for success at any size.