2023年5月22日,

基于ai任务自动化启动服务银行300万美元MENUMENU西蒙·汤姆森- 5月22日,2023年2分钟阅读服务戴恩创始人威廉姆斯。企业软件启动服务已经筹集了300万美元看起来改变人们如何工作。圆是由悉尼B2B SaaS集中风险基金执行副总裁。资金分配进一步向国际扩张,提高创业的企业服务管理(ESM)平台。服务的软件即服务(SaaS)平台使用人工智能(AI)来增强和提高企业服务团队的能力等行业,人力资源和设施管理。AI观察和分析员工工作流程提供量身定制的建议和简化操作。ESM扩展了IT服务管理(ITSM),估计每年的市场营收为440亿美元。企业家戴恩·威廉姆斯(他有两个以前的出口),25年的资深企业软件,在2020年与本O 'Loghlin服务建设。两人曾在重点管理解决方案(随后被DXC收购),威廉姆斯博士。他们观察到服务管理行业近距离看到现有解决方案的局限性。“在我之前的业务,我亲眼看到所面临的挫折mid-enterprise组织希望实现一个服务管理解决方案,”威廉姆斯说。 “Larger complex solutions like ServiceNow were overwhelming and prohibitively expensive, mid-enterprise focused solutions were limited in functionality and usability by their 20-25 year-old code bases, and light-weight modern solutions don’t provide the product depth required for a 500-10,000 person organisation. “In building Servicely we were very deliberate in building a solution that met the deep functional requirements of the modern enterprise while staying true to a product that was simple to implement and easily digestible by end-users.” Servicely’s AI-driven platform offers next-best-action recommendations to service teams, giving them the ability to resolve issues more efficiently and make well-informed decisions. Williams said that by integrating seamlessly with existing workflows, Servicely’s platform paves the way for sustainable, long-term improvements in productivity and operational efficiency. “Today Servicely provides an intuitive and extensible platform that provides full IT Service Management (ITSM) functionality pre-configured out-the-box to run IT service delivery including the service desk end to end,” he said. “The product’s low code configurability enables it to meet the needs of the mid-enterprise without the costly custom development fees charged by legacy competitors. “We’ve seen pleasing demand for our product since going live 18 months ago. Firms across Australia, the US and Africa have generated meaningful value in short time and have consistently added additional users and use-cases since signing on.” EVP Principal, Mark Velik said Williams is a rare example of strong founder-market fit. “Servicely has achieved rapid traction in a busy market, validating our view on its leading, differentiated product and the optimal team to tackle this enormous market opportunity,” he said.