2022年9月27日

领先的企业语音助手提供商PolyAI在B轮融资中筹集了4000万美元，由Georgian领投，Twilio Ventures以及现有投资者(Khosla Ventures, Point72 Ventures, Amadeus Capital Partners)参与，使其总融资达到7000万美元。PolyAI最初是剑桥大学的分支机构，开发了一套专有技术，听起来完全像人类，使语音助手能够理解呼叫者，无论他们如何说话。PolyAI的平台是语言无关的，因此语音助手可以移植到不同的语言，而不需要重新开发其底层架构。PolyAI语音助手为联邦快递(FedEx)、万豪酒店(Marriott)和Whitbread PLC等公司接听电话。PolyAI构建的语音助手在基于信任的对话模式下运行。每个电话都以一个开放式问题(类似于“我能帮上什么忙?”)开始，让呼叫者可以用自己的话说出任何他们想说的话。在整个通话过程中，人工智能代理会衡量满意度，并在出现任何问题的迹象时移交给客户服务代表。语音助手完全解决了40-90%的来电，同时将客户满意度评分提高了40%。“之前在呼叫中心自动化方面的尝试令人失望，”PolyAI首席执行官尼古拉·姆基奇说。“对话式ivr让呼叫者猜测他们必须使用哪些关键字——即使这样，他们也始终无法理解他们在说什么。 At PolyAI, we’re dedicated to developing systems that understand every customer, regardless of what they say and how they say it, and making these systems accessible and affordable for enterprises to use.” “The experience of talking to a PolyAI voice assistant is so good, it’s just like talking to a human,” said Emily Walsh, Lead Investor at Georgian. “It is a breakthrough in automated customer service to have voice assistants that can be customized to a specific brand. We’re seeing impressive adoption of PolyAI’s solutions as a result, in particular as firms struggle with staffing shortages in customer-facing roles.” PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen and Pei-Hao Su. The founding team has delivered some of the key deep learning breakthroughs in Conversational AI during their time at the University of Cambridge, including some of the first deep learning architectures for language understanding, dialogue management and language generation. Subsequently, they spent time at Apple, Google and Facebook, working on related products, before founding PolyAI to hone in on delivering revolutionary voice assistants for phone-based customer service. PolyAI has offices in London, New York and San Jose. To request a demo, please visit poly.ai/request-demo Media pack including sample call, company logo and team photo. About Georgian Georgian is building a platform to identify and accelerate the best growth-stage software companies. Georgian believes that a digital approach can provide a better growth capital experience for software company CEOs and their teams. Georgian invests in high-growth companies that harness the power of data and trust. Based in Toronto, Georgian’s team brings together software entrepreneurs, machine learning experts, experienced operators and investment professionals. Learn more about Georgian at www.georgian.io . Share now: