Omilia
Founded Year
2002Stage
Growth Equity | AliveTotal Raised
$20MLast Raised
$20M | 3 yrs agoAbout Omilia
Omiliaprovides a customer care virtual assistant that uses machine learning to offer a more human-like experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers and apps – and with any existing system.
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Research containing Omilia
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Omilia in1 CB Insights research brief, most recently onMay 7, 2020.
Expert Collections containing Omilia
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Omiliais included in3 Expert Collections,includingArtificial Intelligence.
Artificial Intelligence
10,622 items
This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.
Customer Service Tech
704 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
E-Commerce
74件
OmiliaPatents
Omiliahas filed 3 patents.
The 3 most popular patent topics include:
- Computational linguistics
- Natural language processing
- Speech recognition
Application Date |
Grant Date |
Title |
Related Topics |
Status |
---|---|---|---|---|
10/4/2019 |
9/21/2021 |
Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition |
Grant |
Application Date |
10/4/2019 |
---|---|
Grant Date |
9/21/2021 |
Title |
|
Related Topics |
Natural language processing, Computational linguistics, Tasks of natural language processing, Artificial intelligence applications, Speech recognition |
Status |
Grant |
LatestOmiliaNews
Jul 21, 2022
组织不得不寻找新的约略oaches to address the explosive growth of omnichannel customer inquiries arriving in their contact centers and service departments. This has given rise to the self-service transformation, which customers have embraced, and increasingly prefer. The future of intelligent virtual agents (IVAs) and intelligent automation will present unprecedented opportunities to reimagine the service experience. Concierge Self-Service for Customers and Agents Intelligent virtual agents are already demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers. Customers are delighted to interact with an intelligent self-service solution that recognizes them, knows the context of their contact history, fully handles most requests, and discerns when to transfer them to a live agent, if needed. Today's IVAs are meeting those challenges, as they are conversational and responsive to customer needs. At the same time, employees are benefitting from virtual assistants (VAs), which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. In combination, IVAs and VAs are changing the role of agents, positioning them to become brand ambassadors and customer advocates who can solve complex problems and build relationships, while also creating new career opportunities in service organizations and contact centers. The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers' preferred method of interacting with organizations. The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation and change ever experienced in the service sector. Two of the most essential and impactful tools in the AI-based service revolution are IVAs and VAs. IVAs and VAs, which use the same underlying technology and platform to enhance the customer and employee experience, are helping companies reduce the cost of sales and service. The use cases for these solutions are expanding as companies roll them out to customer-facing departments as well as internal functions across the enterprise. Key Topics Covered: 5. Intelligent Virtual Agent/Virtual Assistant Trends and Challenges 6. Intelligent Virtual Agent/Virtual Assistant Market Innovation 7. Artificial Intelligence in the Contact Center 8. Intelligent Self-Service by Design 9. Personalizing the Self-Service Experience 10. Real-Time Guidance - Help at the Ready 11. Intelligent Virtual Agent/Virtual Assistant Market Activity Analysis 12. Intelligent Virtual Agent/Virtual Assistant Market Projections 13. Intelligent Virtual Agent/Virtual Assistant Competitive Landscape 14. Intelligent Virtual Agent/Virtual Assistant Technical and Functional Analysis 15. Intelligent Virtual Agent/Virtual Assistant Implementation Analysis 16. Intelligent Virtual Agent/Virtual Assistant Benefits and Return on Investment 17. Intelligent Virtual Agent/Virtual Assistant Pricing Structure 18. Intelligent Virtual Agent/Virtual Assistant Vendor Satisfaction Analysis 19. Company Reports
OmiliaFrequently Asked Questions (FAQ)
When was Omilia founded?
Omiliawas founded in 2002.
Where is Omilia's headquarters?
Omilia's headquarters is located at Gladstonos 55, Limassol.
What is Omilia's latest funding round?
Omilia's latest funding round is Growth Equity.
How much did Omilia raise?
Omiliaraised a total of $20M.
Who are the investors of Omilia?
Investors of Omilia include Grafton Capital.
Who are Omilia's competitors?
Competitors of Omilia include EVE calls and 2 more.
Compare Omilia to Competitors
Kore.ai develops a bot-based messaging and conversational AI platform that deploys and manages secure conversational bots across 30 different digital and voice channels.
Cognigy provides an enterprise software provider for conversational artificial intelligence automation. Its products include platform components such as Cognigy.AI, Voice Gateway, conversational IVR, and more. The company also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, and airlines. The company was founded in 2016 and is based in Dusseldorf, Germany.
Amelia develops automation and conversational enterprise platform. The platform addresses the elements of human interaction such as conversation, expression, emotion, and understanding as well as monitors tools responsible for logs, performance, configuration changes, and reporting anomalies. The company was founded in 1998 and is based in New York, New York.
Kasisto enables companies to engage and transact with their customers through intelligent conversations, anytime and anywhere. Kasisto’s conversational AI platform, KAI, offers enterprises a comprehensive AI technology stack combined with industry-specific domain expertise to make intelligent digital assistants well versed in the businesses they serve. The company serves financial institutions of all sizes in retail, institutional, and wealth management. Kasisto was founded in 2013 and is based in New York, New York.
Ushur provides a customer experience automation platform. The platform digitally transforms enterprise workflows by automating back-end processes and customer conversations. It caters to industries such as insurance, healthcare, and banking. The company was founded in 2014 and is based in Santa Clara, California.
FrontNow is an online B2B platform that connects suppliers with retailers. The company drives the digitalization of product discovery and listing.
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