假名的软件

2018年2月15日

CA,桑尼维尔(该公司2010年11月4日)——假名软件,公司,世界领先的软件解决方案服务经验管理(SEM)今天宣布,它已经关闭了收购私营拉技术,总部位于贝尔法斯特北爱尔兰。通过加入这个行业最好的代理政府用假名桌面解决方案的解决方案组合,合并后的公司成为了SEM对政府的领导者。拉政府公民解决方案补充假名的领导能力在通信、金融服务、医疗保健、零售和技术部门。交易条款没有披露。“拉技术的收购是一个重要的步骤在假名的增长战略,扩大商业各行业和增加支持我们的欧洲客户,”马克他发表评论,假名的首席执行官。“这增加我们的市场份额,双打人才劳动力致力于我们的持续成功和创建一个强大的新的欧洲中心在贝尔法斯特。我们将继续拉激光聚焦于政府公民技术——提供快速反应每年数以百万计的客户服务请求,通过电话、网络和移动设备”。关于KANA Software, Inc. KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. KANA is backed by Accel-KKR, a technology-focused private equity investment firm. For more information, visit http://www.KANA.com . NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners. Contact Information