2022年12月22日

Uniphore收购Jacada改变客户体验结合Jacada创新低的代码/没有代码平台,Uniphore自动化行业领先的对话平台将使企业容易自动化关键交互在自助服务和agent-assisted Uniphore客户项目,一个领导者在会话服务自动化(CSA)今天宣布协议收购Jacada,客户体验先锋与业界领先的低代码/没有代码的呼叫中心平台自动化。Jacada先进的自动化软件带来了解决复杂的证明记录呼叫中心的挑战和授权的设计和实现快速轻松地转换客户体验。结合Jacada创新低的代码/没有代码平台,Uniphore自动化行业领先的对话平台将使企业容易自动化关键交互在自助服务和agent-assisted客户业务。这个综合平台,业务用户可以实现最先进的数字转换,从而导致重大的ROI。当结合Uniphore会话的人工智能和自动化解决方案,连同Jacada跨越数十年丰富经验的关注联系中心,联合解决方案将提供给客户带来了显著效益,包括:·业务与低代码/不友好的用户界面代码的平台,允许业务用户产生交互流增加自动化和快速、容易实现。·优化和可定制的人工智能模型对不同行业垂直。·工作流和流程自动化机器人(战)综合自助服务和代理协助交互。·完全脚本化和AI-enabled最好行动指导客户和代理。·增强知识库指导增加剂的效率和准确性。·高度自动化的代理电话工作(联队)总结和呼叫处理·承诺在代理交互的自动记录和管理完成后调用。 · End-to-end post interaction analytics and insights. The acquisition comes at a time when enterprises are having more conversations with their customers over multiple mediums and modes of communications. Currently, the market is heavily fragmented with point solutions across self-service, agent-assist, analytics, security, front-office, back office and RPA products. Upon closing the acquisition of Jacada, and with Uniphore's January 2021 acquisition of Emotion Research Labs , Uniphore will be the only vendor to provide proven low code/no code capabilities along with best-of-breed voice and video AI, including self-service, intelligent in-call agent assist, complete natural language after-call work summaries, trusted agent solutions and post interaction analytics. Now, customers can truly deliver front office and back-office automation across every customer and agent interaction, truly optimizing every conversation, in a simplified, business-friendly UX environment and desktop. “Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, CEO and Co-founder of Uniphore. “I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences.” "Our customers rely on us to bring them the latest and greatest solutions to help them grow their business,” said Yochai Rozenblat, CEO of Jacada. “We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.” Subject to completing customary closing conditions, the Jacada team, its intellectual property, and products will become part of Uniphore, enabling Uniphore to continue to deliver industry-leading products and services for their global joint customer base. Specific financial terms and other details of the deal are not being disclosed. Share this article: