2021年2月11日

医疗组织与EHR临床文档改进工具将碘和ChartWise列为清楚供应商的选择。2021年2月11日来源:盖蒂图片社,碘和ChartWise分离自己顶部EHR临床文档改进工具和供应商技术和客户体验的基础上,根据最近的一项建议研究性能报告。在过去的几年里,增加CDI厂商并购和技术发展,导致许多CDI市场的变化。碘、CDI供应商,通常与更大的医疗组织,这样导致了一种92.1总体表现分,基于100分制。ChartWise也排名高于市场平均得分91.9。上市为联合健康集团平均87.6分,虽然细微差别和3 m的列表的其余部分。深入学校,碘的CDI解决方案,AwareCDI CDI现在提供了完整的功能,在行业中获得了更多的牵引力。“采访AwareCDI用户说新特性(AI, NLP,广泛报道,和优先次序的能力可能有问题的图形帮助他们实现想要的结果,包括改进的工作流效率和可见性,”兰写道。“人际关系也是一种力量,被客户称为协作和积极主动。”2021年学校最好的赢家,ChartWise生成从客户的积极反馈和结果。 Its customers, who mostly work at midsize or small healthcare organizations, stated improved reporting and physician query rates for its cloud solution. The vendor also ranked highly in EHR integration and usability to help prioritize chart review and achieve anticipated outcomes. “Customers specifically highlight ChartWise’s frequent, smooth updates, and a couple report optimism about additional updates scheduled for 2021,” wrote KLAS. “A few customers note that their version has fewer bells and whistles (e.g., less developed NLP technology) than some competing products.” Optum technology, one of the largest CDI vendors, has generally yielded high customer satisfaction, highlighted by EHR integration and coding. But while some respondents praised the vendor’s support and feedback, others said it could improve. The latter said they had observed a decrease in support and proactive guidance after an Optum executive change. “Additionally, customers note that Optum does not always follow through on development promises, especially around outpatient functionality,” KLAS wrote. Nuance reported strong usability due to its EHR implementation, customer service, and training. Yet, Nuance is losing customers at a higher rate than its competitors, mostly because of poor functionality. “Customers say Nuance has been slow to roll out more advanced CDI functionality for both Clintegrity and the newer CDE One, which a few clients say is missing expected functionality (including improved AI functionality),” wrote KLAS. “Some Nuance customers also report nickel-and-diming, both with licensing for employees and when expanding contracts to new or acquired facilities.” 3M respondents credited the vendor’s strong reporting, EHR integration, worklist prioritization, and quality indicators. However, its customers also reported poor customer experience and a lack of training on new products or tool optimizations. “Exacerbating the service frustrations, over 50% of interviewed customers feel nickel-and-dimed for things like service, system fixes, and upgrades,” KLAS reported. “A couple of 3M’s MModal CDI Collaborate customers (acquired in 2019) have felt an increase in nickel-and-diming over the last year and report an overall drop in satisfaction following the acquisition.” ChartWise and Iodine customers were both highly satisfied and satisfied during EHR implementation quality and user training. ChartWise respondents said they were impressed with the implementation speed and product optimization. Iodine customers said the vendor’s training helps them utilize the software to its full potential. This report follows the 2021 Best in KLAS Rankings, where Epic Systems was awarded the top overall software suite for the 11th straight year. Overall, Epic earned 11 awards, including the top overall physician practice vendor. Tagged