2022年12月21日

未来五年的投资将改变员工、代理和客户的体验Dialpad Ai实验室提供了测试预先发布的Dialpad Ai功能的机会，使早期采用者能够塑造商业Ai的未来美国东部标准时间2022年12月21日上午09:00旧金山——(美国商业资讯)——Dialpad, Inc.，行业定义的人工智能客户智能平台。今天宣布投资5000万美元用于人工智能(AI)相关技术的持续研发(R&D)，以加速尖端功能的开发，以自动化业务流程并提供预测性见解。Dialpad多年前通过开发和发布首个用于企业对话的实时语音识别引擎，颠覆了协作市场。此后，该公司扩展了其人工智能功能，提供了业界首创的功能，如实时辅助(即对问题的建议答案)、虚拟代理(人工智能驱动的自助网络和聊天机器人)和人工智能CSAT(即从服务对话中推断客户满意度)等。Dialpad首席执行官兼创始人Craig Walker表示:“在未来五年，Dialpad将致力于将人工智能的好处提升到一个新的水平所需的科学研究。”“Dialpad直观的人工智能洞察力将使最终用户成为更明智的决策者，更好地了解客户的独特需求，从而简化工作。”随着国家继续面临经济衰退，组织及其各自的联络中心配备人工智能至关重要，这使他们能够领先于客户的需求。事实上，63%的消费者希望组织能够实时了解他们的需求。然而，只有14%的营销高管认为他们有能力做到这一点。Dialpad首席战略官Dan O 'Connell分享道:“利用人工智能来推动世界上每一家企业的客户智能都有巨大的机会，这就是为什么我们看好人工智能驱动的洞察力，如人工智能CSAT、流失预测和收入预测。 Another major area for us is workflow automation; to leverage Ai to save time and increase productivity; so we’re doubling down on our search and information retrieval capabilities to do things such as suggest answers to questions and append notes to CRM records. This additional investment ensures that we will remain a leader in delivering cutting-edge Ai-powered features. We have a unique and exceptional Ai team made up of industry experts in product, engineering, and research. Dialpad Ai Labs provides an opportunity to leverage this talent to further experiment in Ai-feature development and push boundaries in exploration.” In the last year alone, nine academic research papers written by Dialpad’s Ai Engineers focusing on Natural Language Processing (NLP) were accepted at top academic conferences including the North American Chapter of the Association for Computational Linguistics (NAACL), COLING 2022 , and published on ARXIV . This month, two academic research papers were presented at the 2022 Conference on Empirical Methods in Natural Language Processing (EMNLP), one of which received the best paper award at the DaSH Workshop. To date, Dialpad Ai has transcribed more than 3.46 billion minutes with unmatched accuracy to help businesses analyze their market, customer, and sales intelligence. As a stepping stone to today’s announcement, in June 2022, Dialpad launched the industry’s first real-time customer satisfaction score (CSAT), called Ai CSAT . The product automatically infers customer satisfaction from any digital or voice conversation, removing the need for additional software or post-call surveys. The investment in R&D and the creation of Dialpad Ai Labs comes on the heels of Dialpad’s announcement of its Ai-Powered Customer Intelligence Platform and its commitment to integrating AI across all channels including Ai Contact Center, Ai Sales, Ai Voice, Ai Meetings, and Ai Messaging. Dialpad Ai Labs is available to qualified Dialpad customers. Customers can reach out to their CSM for more details. Learn more: