2023年4月26日

DXC分享技术,领先的全球财富500强技术服务提供商,扩大了其采用Espressive基于ai虚拟代理(VSA)的支持,除了它包括支持人力资源和供应链的用例,在未来有更多的。每个部门而不是管理一个聊天机器人,是时候,cost-intensive Espressive VSA将回答的主要来源,为员工人力资源和供应链问题。今天的扩张建立在一个成功的关系去年宣布DXC技术和Espressive嵌入Espressive DXC正常运行时间内基于ai VSA™, DXC的现代工作场所的函数的解决方案。“我的追求提供了一个平滑,无摩擦的员工经验让我们重新思考我们的虚拟代理策略,”克里斯蒂格林奈尔说,CIO DXC技术。“成功后我们有经验的利用Espressive在我们的服务台,我们询问是否扩大Espressive跨多个部门是一个可能性。在这一过程中,根据研究结果,我们相信我们将降低的时间,资源和成本自动化更重复的问题和任务。这使得员工更容易问,“为什么我不能登录?”和“我的发票的状态是什么?所有在一个地方,大大提高员工的经验。“DXC的目标是能够提供一个虚拟代理经验,员工和客户完全嵌入到现有的应用程序中,给他们一个一站式体验网关,人力资源,和供应链。特别:快速时间分辨率:Espressive DXC提供员工和客户的经验完全融入DXC的正常运行时间,立即和个性化他们的IT问题的答案通过一种改进的整体员工的经验,而获得显著的服务台通过自动化效率。 Answering Repetitive Questions in HR: DXC will initially roll out Espressive to automate repetitive questions such as, “How do I request PTO?” and “What are my benefits?” In the future, the company will leverage Espressive to automate the onboarding process from pre-day one through the entire employee lifecycle. Automating Supply Chain Inquiries to Save Time: The automation with Espressive will save time for employees and the Supply Chain team when handling questions about invoices or purchase orders, removing the need for multiple emails to collect the right information. Related Posts “Through our open, no-code API-rich platform, DXC was uniquely able to embed Espressive into DXC UPtime, leveraging automation through their IT chat interface,” said Pat Calhoun , founder and CEO of Espressive. “With Espressive, DXC will be able to automate the resolution of 50% or more of all help desk issues across the enterprise while delivering a world class employee experience.” The Espressive AI-based VSA is powered by an advanced natural language processing (NLP) engine and sophisticated machine learning capabilities—delivering the highest automated resolution rate in the industry. Further, the Espressive Employee Language Cloud architecture provides the solution for success in managing a language model, integrations, and content in one place that all customers benefit from. Customers also benefit from their own secure language cloud that is tuned specifically to them through lexicon, content, and integrations—a key requirement for MSPs. Espressive is built for the enterprise—on day one, the Espressive VSA recognizes over 3.5 billion phrases across 15 departments in over 100 languages. It ingests existing knowledge bases, and includes pre-researched answers for tens of thousands of common industry questions around commercial applications, such as Office 365, Google Workspace, Zoom, SAP, Workday, and others. In addition to over 50 out-of-the-box automations, Espressive integrates with thousands of third-party applications.