2023年1月20日

三星和Sprinklr伙伴,Authenticx保证20美元,Optimove揭示OptiText等等残雪的消息。Sprinklr,客户体验管理(Unified-CXM)平台,已经宣布,它现在是三星官方软件的合作伙伴。公司官员称,作为软件合作伙伴,Sprinklr平台现在作为一个集成的应用程序提供三星智能标记和好客显示效果。“顾客期望得到一个积极的第一印象与品牌互动。这些客户预期上升促使零售商依靠三星为他们的客户创造有意义的经历在他们的商店通过使用显示技术,”帕里什查普曼、总监、企业零售销售关键账户在三星电子的美国,在一份声明中说。Sprinklr“我们的伙伴关系帮助我们的零售客户满足这个任务通过整合社交媒体内容、促销活动和评论消费者购物时的实时更新。“在其他CX新闻……ThriveCart获得35美元投资ThriveCart购物车平台,宣布获得3500万美元来自LTV SaaS增长基金的投资。公司官员表示,这些资金将用于进一步投资于技术,发展团队和加速增长。Thrivecart创始人杰克巴特莱特还宣布任命凯文McKeand首席执行官的位置。“我们有一项雄心勃勃的产品路线图,包括一个重要版本计划在今年上半年,“McKeand在一份声明中说。 “The investment puts those efforts into overdrive, allowing us to bring new features and technology to our affiliates and customers even faster.” Capacity Acquires Textel to Enable Conversational AI in SMS Capacity , an AI-powered support automation platform, has announced the acquisition of Textel, a cloud-based texting platform. Company officials said the acquisition will serve to enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Textel will operate as a subsidiary of Capacity and will remain headquartered in St. Louis, working with over 1,700 customers. “Providing the ideal customer experience is top of mind for businesses but can create redundant tasks that prevent employees from focusing on more complex projects requiring a higher level of attention,” David Karandish, Capacity co-founder and CEO said in a statement. “Capacity eliminates repetitive tasks by streamlining support via web, mobile, email and internal chat. Still, we needed to incorporate a missing element to the equation: SMS.” Liquid Access Turns Loyalty Programs into Sharable Experiences Liquid Access , a software-as-a-service (SaaS) platform for loyalty programs, has introduced new functionality that enables brands to turn loyalty programs into sharable experiences . “Liquid Access is an innovative SaaS platform that’s changing how loyalty programs operate,” Serge Vasin, partner at Flintera and founder and interim CEO of Liquid Access, said in a statement. “We are doing something completely new by giving a brand’s customers access to a handy tool that enables them to share their experience with their communities. The result of this is that brands can easily turn loyal customers into ambassadors while attracting new customers without high acquisition costs.” Calabrio Appoints Kevin M. Jones as CEO Calabrio , the workforce performance company that is designed to aid call centers, has announced the appointment of Kevin Jones as CEO . According to company officials, Jones has held leadership roles across a variety of technology services companies including Rackspace Technology, Dell and HP. “I am honored and excited to the take the helm of a company that continues to pave the way in empowering contact centers as brand guardians and enriches everyday customer interactions to drive improved business outcomes,” Jones said in a statement. “I look forward to guiding Calabrio into its next phase of strategic growth as we expand our efforts to optimize the contact center customer experience.” Optimove Introduces New SMS With OptiText Optimove , a marketing relationship SaaS company, has announced the addition of OptiText, a native SMS , to its integrated platform. The new feature will allow text messaging of up to 160 characters without an attached file. According to company officials, OptiText will allow marketers to streamline campaigns by consolidating all their marketing efforts into one multichannel platform and allow users to create, orchestrate and measure personalized SMS campaigns alongside other marketing channels. Beaconstac Raises $25M in Series A Funding