2023年2月3日

分享KeyBank在使客户在面对竞争激烈的市场时更容易购房方面取得了显著的成果。Blend提供了一个软件平台，为希望购买或再融资房屋的客户提供端到端抵押贷款申请流程的数字化，帮助KeyBank比集成该平台之前平均快了17天结束房屋贷款。这种数字化增强可以加快申请流程，使客户在艰难的房地产市场中处于竞争的理想地位。目前，购房者面临着不断上升的利率，这使得及时结清贷款变得更加重要。“在这种环境下，能够提供精简的解决方案，使我们的信贷员及其团队更有效地提供优质的客户服务是至关重要的，”KeyBank家庭贷款总裁Dale Baker说。“Blend的使命是带来简单性，为我们的团队带来了回报，他们拥有简化的体验，因为它也为我们的客户带来了更大的透明度，可以立即联系到他们的关闭位置，并且比我们更快地获得它。”Blend的便利因素也产生了效果。到目前为止，通过Blend开始申请抵押贷款的KeyBank客户中有83%完成了申请。客户完成抵押贷款申请的平均时间为29分钟，其中三分之一以上是通过移动设备或平板电脑完成的。通过Blend进行的所有客户交互中，有近一半是在客户方便的时候在正常营业时间之外完成的。 Among 300,000 document requests, more than half are provided within two hours through Blend’s system. Blend’s platform allows KeyBank clients to easily upload documents online, review and sign their disclosures electronically, and receive automatic reminders for any missing information during the mortgage application process. Related Posts A recent KeyBank client in Cleveland applied through Blend and was able to open the door to their new home in time to be ready for Thanksgiving. This client, a first-time homebuyer, submitted an application for a new loan on October 19th and had their loan fully approved by November 9th, just in time for the holiday as they had hoped. “Expectations were exceeded and that’s going to lead to more business,” said Raul Gongora , Senior Loan Officer at KeyBank. “The realtor was overjoyed by how fast we were able to move the process along.” “Blend’s goal is to personalize a consumer’s homeownership journey with options that meet their individual needs,” said Nima Ghamsari, co-founder and head of Blend. “Our collaboration with KeyBank furthers our efforts to provide better lending for all, and we’re excited to provide technology that will help current and future homeowners stay ahead of changes in today’s market.”