2022年11月1日

AIOps事件相关性和自动化领域的领导者BigPanda发布了一份名为“现代IT停机:成本、原因和解决方法”的新报告，该报告发现IT停机的平均成本为每分钟12,913美元。该报告与企业管理协会(EMA)联合发布，还发现IT停机成本与组织规模之间存在相关性，因为超过20,000名员工的企业由于停机平均每分钟损失25,402美元，相当于每小时损失超过150万美元。BigPanda联合创始人兼首席执行官阿萨夫·雷斯尼克表示:“多年来，一直有一个基本上无人质疑的都市传说，即IT宕机的成本是每分钟5600美元，但我们的研究表明，实际成本是这个数字的两倍多。”“最终，这强调了在前端最大限度地减少IT中断的重要性，并在确实发生时迅速采取行动进行补救。特别是在面临经济不确定性和IT人才短缺的情况下，这些数字验证了当今组织采用AIOps来降低频繁、长时间和昂贵的停机风险的必要性。”虽然研究发现IT宕机的平均成本为12,913美元，但实际成本取决于许多变量。例如，对于拥有1,000-2,500名员工的企业，IT停机的平均成本为每分钟1,850美元。但对于拥有5,000至10,000名员工的企业来说，这一数字将跃升至每分钟8,424美元。公司越大，出现故障的风险就越大。规模较大的公司需要考虑风险中的潜在收入、可能受到影响的人数，甚至相关费用、罚款或诉讼的可能性。 “Even though IT outages cost less on average for smaller companies, they can be even more devastating — smaller enterprises often have fewer resources to recover from the business impact,” Resnick said. Related Posts Outages Disrupt Customers, Teams and Revenue In the era of digital transformation, organizations are laser-focused on minimizing disruptions to customer and user experiences. Therefore, it’s no surprise that the No. 1 concern for IT executives and leaders when it comes to outages was business disruption, at 55%. Outages force ITOps, NOC and DevOps/SRE teams into a reactive posture and can waste precious hours or even days. Again, it’s no surprise that the impact on employee productivity followed closely at 54.7%. Finally, in digitally transforming enterprises, apps and services are responsible for a growing share of revenue; survey respondents are clearly feeling the pain with 43.3% citing lost revenue as an important element of the cost of an outage. When it comes to the length of significant outages, 22% of respondents said they last fewer than 30 minutes, while 40% said they typically last between 20 minutes and an hour. Another 22% said they can last up to two hours, while 9% said two to four hours, 5% said half a day or more, and just 2% said a day or more. The BigPanda/EMA report is based on responses from 300 global managers, directors, vice presidents, and executives at businesses in the North America, EMEA and APAC regions. Companies were evenly distributed across those ranging in size between 1,000 employees through 20,000-plus employees in a wide mix of industries.